Privacy Policy
Modulus Software, LLC ("Modulus," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including Scape, Inventory Manager, and My Miles.
1. Information We Collect
Information You Provide
- Account Information: Name, email address, company name, phone number, and password when you create an account.
- Business Information: Information about your business operations, customers, properties, and services.
- Payment Information: Billing address and payment details processed through our payment provider (Stripe).
- Communications: Information you provide when contacting support or providing feedback.
Information Collected Automatically
- Usage Data: How you interact with our services, features used, and actions taken.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Location Data: With your consent, we may collect location data for route optimization and service delivery features.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience
3. Information Sharing
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: With vendors who perform services on our behalf (hosting, payment processing, analytics).
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: When required by law or to protect our rights and safety.
- With Your Consent: When you have given us permission to share information.
4. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication requirements
- Employee training on data protection
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.
6. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Object to or restrict certain processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at privacy@modulus-software.com.
7. Third-Party Services
Our services integrate with third-party services including:
- Supabase: Database and authentication
- Stripe: Payment processing
- Google Maps: Mapping and routing
- Twilio: SMS text messaging
- SendGrid: Email communications
- Sentry: Error monitoring
- PostHog: Product analytics
These services have their own privacy policies governing their use of your information.
8. SMS and Text Messaging
Certain products within our Services (such as Scape) enable businesses to send transactional SMS text messages to their customers through Twilio. By providing a phone number to a business that uses our Services, you may receive text messages related to your service appointments.
8.1 Types of Messages
Messages sent through our Services are transactional and may include:
- Appointment confirmations and reminders
- Service completion notifications
- Rescheduling and cancellation notices
- Payment reminders
8.2 Message Frequency
Message frequency varies based on your service schedule and the communications your service provider sends. You will not receive marketing or promotional messages through our Services.
8.3 Opting Out
You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent. You can opt back in by replying START.
8.4 Help
For help with text messages, reply HELP to any message or contact us at privacy@modulus-software.com.
8.5 Costs
Message and data rates may apply. We do not charge for text messages, but your mobile carrier may charge standard messaging fees. Consult your carrier for details.
8.6 Carriers
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your mobile carrier.
9. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Understand how you use our services
- Improve our products
You can control cookies through your browser settings.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@modulus-software.com
- Address: Modulus Software, LLC, Melbourne, FL